Return and Refund Policy

30-Day Return Policy

At NailIQ, we want you to be satisfied with your purchase. You may request a return within 30 days from the date your order is delivered.

All products are eligible for return. We do not have final sale items.

Return Eligibility

To qualify for a return, the product should be returned in its original condition and with any original packaging and accessories included where applicable.

A receipt, order confirmation, or other proof of purchase may be required to process your return.

Free Return Shipping

Return shipping is completely free for customers. NailIQ does not charge customers for the cost of returning eligible products.

No Restocking Fees

We do not charge any restocking fees for returned products.

How to Start a Return

To request a return, contact our customer support team at support@nailiq.shop or call +350-357-222-83 within 30 days of receiving your order.

Please include your order details and the reason for your return. Our team will provide you with the necessary return instructions.

Please do not send a return without first contacting us.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@nailiq.shop.

We will review the issue and provide an appropriate solution, including a replacement or refund where applicable, at no additional return shipping cost to you.

Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange a product, please contact our customer support team within the 30-day return period. Our team will provide you with the appropriate instructions.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, you may need to wait until it is delivered and then request a return under this policy.

Shipping Information

Orders are normally processed within 1–2 business da