Terms of Service

Overview

These Terms of Service govern your use of the NailIQ online store and any purchases made through our website.

By accessing our website or purchasing a product from us, you agree to these Terms of Service and our applicable store policies.

Online Store Terms

By using our store, you confirm that you have the legal capacity required to make purchases under applicable law or that you are using the store with appropriate permission.

You must not use our products, website, or services for unlawful or unauthorised purposes.

Product Information

We aim to provide accurate descriptions, images, prices, and other information about our products.

Product appearance may vary slightly from images displayed on different devices or screens.

We reserve the right to update product information when necessary.

Prices and Payments

All prices displayed on our website are shown before you complete your purchase.

Payment must be successfully authorised using one of the payment methods available at checkout before an order can be processed.

We reserve the right to correct genuine pricing or product information errors.

Orders

After placing an order, you may receive an order confirmation containing information about your purchase.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, incorrect product information, or product availability issues.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

Shipping and Delivery

Orders are normally processed within 1–2 business days.

Delivery within Gibraltar normally takes 3–5 business days after handling and processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Returns and Refunds

Eligible products may be returned within 30 days from the date of delivery.

Return shipping is completely free.

We do not charge restocking fees and there are no final sale items. All products are eligible for return in accordance with our Return and Refund Policy.

Approved refunds are issued to the original payment method.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been processed or dispatched, cancellation may no longer be possible. Once delivered, you may request a return in accordance with our Return and Refund Policy.

Accuracy of Information

We make reasonable efforts to ensure that information available through our website is accurate and current.

We may correct errors, inaccuracies, or omissions and update information where necessary.

Intellectual Property

The content available through our store, including text, graphics, branding, logos, images, and website materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected store content without appropriate authorisation.

Prohibited Uses

You may not use our website for unlawful activities, fraudulent transactions, attempts to interfere with website security, distribution of malicious software, infringement of intellectual property rights, or activities that violate applicable laws or the rights of others.

Third-Party Services

Certain parts of our store may rely on third-party providers, including payment, hosting, analytics, and delivery services.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, NailIQ will not be liable for indirect or consequential losses resulting from the use of our website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

Privacy

Personal information submitted through our store is handled in accordance with our Privacy Policy and applicable data protection requirements.

Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our services, business practices, or applicable requirements.

The latest version published on our website will apply from its effective date.