Shipping Policy

Shipping Area

NailIQ currently ships orders within Gibraltar.

Please ensure that your delivery address is complete and accurate when placing your order to help prevent delays.

Order Handling Time

Orders are processed within 1–2 business days.

Handling time begins after your order and payment have been successfully confirmed.

Business days do not include weekends or public holidays.

Delivery Time

After your order has been processed, estimated delivery time within Gibraltar is 3–5 business days.

The total estimated time from placing your order to delivery is approximately 4–7 business days, including handling and delivery.

Order Processing

Once your order has been placed, we will process and prepare it for shipment.

You may receive an order confirmation and shipping information using the contact details provided during checkout.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

There are no hidden shipping charges added after an order has been placed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at support@nailiq.shop.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delivery Delays

We aim to deliver all orders within the stated timeframe. However, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, or other unexpected events.

If you experience a significant delay with your order, please contact our customer support team for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

Email us at support@nailiq.shop with your order information and details of the issue so that we can provide an appropriate solution.

Lost Packages

If you believe your package has been lost or has not arrived within the expected delivery period, please contact us at support@nailiq.shop.

We will review the order and available delivery information and assist you with the appropriate next steps.